Refund Policy

Last updated 17 October 2026

This policy covers products bought on opsfixes.com through our merchant of record, Creem. Work hired through Upwork is covered by that contract and Upwork's own terms and dispute process, not by this policy.

• 14-day refund. If a paid product doesn't do what its page says, or you're simply not happy with it, email support@opsfixes.com within 14 days of your first payment and we'll refund that payment in full. No questions asked.
• Renewals. Cancel a subscription any time to stop the next renewal; you keep access until the end of the paid period. If a renewal charged you by mistake (you'd meant to cancel and haven't used the product since), email us within 7 days of the renewal and we'll refund it.
• One-time purchases (for example a single report) can be refunded within 14 days if the result was wrong or incomplete and we couldn't fix it.
• How refunds are paid. Refunds are processed by our merchant of record, Creem, to the original payment method. They usually appear within 5–10 business days, depending on your bank.
• Your legal rights. This policy is in addition to any rights you have under consumer law where you live, such as the EU right of withdrawal.