Support: Project Export for Jira

Last updated 10 November 2026

Email support@opsfixes.com. We answer within 2 business days (Monday to Friday, Vietnam time, UTC+7), usually sooner. Support is in English.

What to include

• Your site address (yoursite.atlassian.net) and the project key.
• The time the export started and what the app page shows: the status, and any note under the result.
• For a restore question, the output of the restore script's dry run.

Please don't send attachments that contain your work items; we don't need them, and we can't see your site or your exports.

Before you write

• The Export project button is greyed out. You need the Administer Projects permission for that project (or Jira admin), and the app needs a trial or a paid licence on your site (Apps > Manage apps).
• The export stopped at 100 work items. That's the trial limit; a paid licence exports every work item.
• Workflow files are missing. Workflows, the workflow scheme and custom field options need the Administer Jira permission. export-summary.json in the file lists anything that was skipped.
• My export is gone. Export files are deleted 7 days after they finish. Run the export again.
• More in the docs.

Security issues

Report a security issue to support@opsfixes.com with "Security" in the subject. We fix security bugs within the timelines of Atlassian's Marketplace security bug fix policy, and tell affected customers and Atlassian about any incident.