Shopify orders missing in Click & Drop: how to find exactly which
Updated 2026-10-10 · by Hieu Tran, written with AI agents and checked against the sources below
When the Click & Drop sync stops, the hard part isn't fixing it, it's knowing which orders never arrived. Compare a Shopify export with a Click & Drop export for the same dates and the gap is your list.
Compare the two lists In Shopify admin, export orders for the date range (Orders → Export, CSV). The order number is in the Name column, like #1001. In Click & Drop, export orders for the same dates, including every status (new, despatched, archived). Normalise the order numbers: drop the # and any prefix so #1001 and 1001 match. Shopify exports one row per line item: keep one row per order. Remove cancelled and refunded orders and anything without a shipping address. Every Shopify order left that isn't in the Click & Drop list is missing. Then Import the missing orders into Click & Drop by CSV, or trigger a re-sync, then repeat the comparison. Check dispatched parcels whose tracking never came back to Shopify; customers chase those next. Recent Click & Drop app reviews describe orders stopping without warning, so run this comparison daily until you trust the sync again. When did this last happen to you, and what did you do about it?
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Sources (checked 2026-10-10):
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